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Please note that the only amount which is deducted from your credit card is the amount reflected in the invoice. The amounts which the bank authorises MSC to charge to your credit card referred to in clause 10. 5 are not deducted from your credit card account but are put on hold by your bank typically for a period of up to 15 to 20 working days after the Cruise has ended so that there are funds available to pay to MSC the amount of your invoice. There is no commitment or guarantee given or booking in place when a Booking Confirmation is generated by MSC’s system, whether or not the potential customer/ passenger effects payment of any amount or price quoted or indicated therein. The booking shall only be regarded as firm and binding once a Final Booking Confirmation is sent after verification by MSC of the details of the booking and payment has been received by MSC, which is to be sent by electronic means, usually within 72 (seventy-two) hours of the Booking enquiry or soon as reasonably possible. The Company does not bear any affiliation with the particular airline / Service Provider providing the air carriage concerned, thus, any obligations and/or claims relating to cancellation, delay, denied boarding or otherwise in respect of air carriage must therefore be made directly to the relevant airline / Service Provider.
CONDITIONS OF CARRIAGE AND VARIOUS LIABILITY CLAUSES
Please note that hotels have their own cancellation policies and charges. MSC has no control over the way the providers of the shore excursions provide their services. Providers of shore excursions available for purchase on this website, via Sales Agents or onboard any MSC vessel have represented to MSC that they carry out their duties in accordance with accepted standards of behavior.
MSC Cruises’ latest network shift features 9 new routes launching summer 2025
On bookings made by May 31, 2021 for sailings on or before September 30, 2022, MSC is offering Total Cruiseflex, that allows cancellation and rebooking (but not refunds) up to 48 hours before cruising. When flying to a cruise port, it is essential that you book your flights at least one day before your ship is scheduled to depart. For example, if your passport is expired and you can’t cruise, you will not qualify for a refund. This is why it is important to check your passport's expiration date as soon as possible. If you realize that it's expired a few days before your cruise, you might be out of luck. Work, health, or any number of other things can pop up and change our plans, but no one wants to waste their hard-earned vacation money, regardless of the reason.
Step 6: Confirm the cancellation
For shore excursions that are booked online, please check the appropriate check box confirming that you have read and understood the terms and conditions. Please note that if English is not your first language then it is your responsibility to ensure that you have clearly understood these terms and conditions. MSC further specifies that cancelation charges are assessed on total fares, which include the cruise fare, air add-ons, hotel packages, and any other additional services arranged through MSC Cruises. Review the information provided on the confirmation page carefully. It will typically include details such as the cancellation date, any cancellation fees, and the refund or credit policy for your booking.
1.6 Please take note that the Contract of Carriage and STCs may refer to and incorporate the law of the country of the Carrier, the law of the place the contract is concluded, another chosen law stipulated in the contract and/or International Conventions, as well as limit or exclude the liability of the Company and/or Carrier and limit your legal rights. 27.1 Every effort has been made to ensure accuracy of the brochure and/or of the Official Website content but certain changes and revisions may take place after the printing of MSC Cruises brochure and/or the publishing of the Official Website. Since the Booking Terms & Conditions applicable to the single Cruise or Holiday Package are those in force at the time of completing the Booking, irrespective of those published in the brochure, it is recommended to check with the Agent or by visiting the Official website for the most up to date Booking Terms & Conditions. “Passenger” means each and every person, including minors, named either on the Booking confirmation or on the invoice or on a ticket issued by MSC Cruises.
Top 20 MSC Cruises questions answered Cruise.Blog - Cruise Blog
Top 20 MSC Cruises questions answered Cruise.Blog.
Posted: Thu, 09 Mar 2023 08:00:00 GMT [source]
Booking changes requested by the Passenger
MSC Cruises' insurance is administered by Customized Services Administrators, Inc. via Generali Global Assistance. Per their website, the policy's pricing is dependent on the guests' ages, as well as the total cost of their cruise vacation. If you are cruising in the exclusive Yacht Club or going on a World Cruise, your terms and conditions will be different.
If any provisions in these Booking Terms & Conditions are declared by a court to be an unfair contract term under section 46I of the FTA, any such provision(s) shall be void. (b) in the case of damage which is not apparent or loss of Luggage within fifteen days from the disembarkation or delivery or of the date that such delivery should have taken place. 20.1 Subject to clause 20.2 to 20.17, the Company (on behalf of MSC Cruises) accepts responsibility for death, injury or illness directly caused by the negligent acts and or omissions of it and MSC Cruises in relation to the Passenger’s Holiday Package. D) cancelling and receiving a full refund of all monies paid. (h) the doctor’s professional opinion as to the fitness of the Passenger to board the applicable MSC Cruises’ vessel or to continue the Cruise is final and binding on the Passenger. 12.1 Passengers are strongly recommended to have comprehensive travel health insurance covering medical treatment and repatriation costs and expenses.
Personal Information shall only be kept for as long as is necessary or required by law. 23.5 The Passenger will receive confirmation of flight timings and routes with their travel documents, which will be sent out approximately 30 days before departure. 23.6 For travel on dates other than those published in the Company’s brochure and/or in the Official Website or on a particular Carrier or routing a higher fare may apply in which case the Passenger will be notified before Booking. 20.15 To the extent permitted by law, the Company’s and MSC Cruises’ liability under the Contract will not at any time exceed that of any Carrier under its Conditions of Carriage and/or applicable or incorporated international conventions (including the International Air Conventions). 20.11 The Company and the Carrier shall have full benefit of any applicable laws providing for limitation and/or exoneration of liability in connection with the provision of the Services (including without limitation, law and/or the laws of the vessel’s flag in respect of/or the global limitation on damages recoverable from the Carrier).
Between days 60 and 46, the penalty is 50 percent, which increases to 75 percent on day 45 and jumps to 100 percent from day 15. On cruises 15 nights or longer, loss of the deposit happens on day 109 before departure and the full 100 percent loss jumps to day 30. Travel insurance is an important add-on to any cruise vacation. Not only does it cover trip cancellation and interruptions, but you will also get benefits like emergency assistance and transportation, medical and dental coverage, and more.
Nothing in these Booking Terms and Conditions is intended to operate to limit or deprive the Company and the Carrier of any such statutory or otherwise limitation or exoneration or liability. The servant and/or agents of the Company and the Carrier shall have the full benefit of all such provisions relating to the limitation of liability. 15.4 The Passenger may request the cancellation of a Combined Tour, but such a cancellation shall always apply to the whole Holiday Package.
15.5 If the cancellation is due to a Force Majeure event occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package, or which significantly affect the carriage of passengers to the destination, the Passenger will not be liable to pay the fees mentioned in clause 15.1 and 15.3 above. MSC will not be responsible for possible variations to the program due to local holidays and/or closing of the sites to be visited and/or any other event (strikes, demonstrations, mechanical breakdowns, etc.), which could prevent from performing the tour in a complete or partial way. The routing and timing of each tour will be reconfirmed onboard. Every shore excursion/tour requires a minimum number of participants and may have a maximum limit of participants. If the minimum number of passengers required is not achieved the excursion may be cancelled.
Make sure to read through the terms and conditions to understand the implications of the cancellation. The Additional Services are provided by the Service Providers on the Service Provider’s own terms and conditions. By purchasing any Additional Services through MSC you agree to be bound by the terms and conditions of the Service Providers who provide those Additional Services to you and/or under the terms of any memorandum of understanding (“MOU”) between MSC and the Service Provider. Such terms and conditions and/or any applicable MOU, are available on request from MSC. MSC has no direct control over Service Providers and/or its services/activities. MSC is not liable for any action, omission, default or otherwise of a Service Provider.
If the language minimum number of passengers booked for an excursion is not met, the tour may be led by a bilingual guide. All reasonable care has been taken to ensure that the prices, offers, which are published in relation to any goods and services advertised, are correct at the time of booking. However, if there is an error we reserve the right to correct it as soon as we become aware of it.
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