Table Of Content
Cancellation fees will be based on the price due (as per above provisions) and the scale provided under clause 15 (Cancellation by the Passenger) according to the Original Holiday Package departure date. 8.3 In any case, the Company, MSC Cruises and any applicable Carriers have the right to request(at their absolute discretion) that the Passengers produce appropriate medical certificates supporting fitness to travel. Unwillingness or inability to produce medical certificates which (in the Company’s, MSC Cruises’ or any applicable Carrier’s reasonable opinion) evidence fitness to travel will be sufficient grounds for a Booking Request to be declined. 8.4 Pregnant women are requested to seek medical advice before travelling, and at any stage of their pregnancy they must obtain a medical certificate from a doctor confirming their fitness to travel on board the vessel taking into account the specific itinerary.
YOUR REQUESTED BOOKING CHANGES FOR INTERNATIONAL CRUISES
28.3 The Passenger acknowledges and accepts that MSC Cruises prohibits Passengers from smoking in the cabins of MSC Cruises’ vessels because of the risk of fire. The Company reserves the right to levy a fee should passengers be found smoking in not designated area of the applicable MSC Cruises’ vessel. Repeatedly smoking in non-smoking areas can ultimately lead to mandatory disembarkation, at the Company or the MSC Cruises’ vessel authorised crew members’ discretion.
Booking procedure and deposit
If there is a change in accommodation to a lower-priced cabin, the Passengers affected will be entitled to a refund of the price difference according to the current rates. (b) written notice is duly sent to the Company no later than 90 days before departure of the Cruise. (c) the Passenger must be able to operate all such equipment that the Passenger brings on board the applicable MSC Cruises’ vessel. (c) ensure he/she has enough medical equipment and/or medication to last the duration of the entire Holiday Package. 9.10 Disabled Passengers or Passengers with Reduced Mobility may not be able to go ashore at ports where vessels do not berth alongside.
Step 7: Review the cancellation policy and any associated fees
If the new Cruise is of lower value the difference (no more than 25% (twenty five percent)) will be offered as onboard benefits (for example – credit, upgrades, drinks package and so forth). When a complimentary upgrade is offered, Passengers will benefit from the higher category cabin (from Bella to Fantastica for example), but not receive the benefits (pre-Cruise or onboard). If the Port from which you are scheduled to board the Cruise Ship is changed by MSC, MSC may, in its sole discretion and at its own cost (or at a cost to be arranged between you and MSC) arrange for you to be transported to the Port at which you are required to board the Cruise Ship. MSC may cancel your Cruise, at any time, by giving you written notice of cancellation.
MSC Cruises separates its cancelation penalties based on the number of nights sailed. For instance, if your cruise is 4-nights or less, you will be subject to cancelation penalties 50 days prior to your sailing. It is always a good idea to understand cancelation policies prior to booking. Details regarding how you much money you will get back, time frames, and processes are all things we need to know ahead of time.
In the unlikely event that you have a complaint regarding an onboard purchase, you are required to immediately report it on board. This is to ensure that MSC is given the opportunity to address and to attempt to resolve any issue raised. Failure to report the complaint while you are on board may mean that the issue cannot be properly investigated or rectified, and this may affect your rights and limit the recourse available to you (if any).
TERMS & CONDITIONS FOR SHORE EXCURSIONS AND SPECIAL SERVICES
1.3 In providing Cruises on ships operated by it, MSC does so as the carrier (“the Carrier”) on the terms contained within the Contract of Carriage. The Contract of Carriage follows these STCs and can also be accessed at The Contract of Carriage forms part of the Cruise Ticket which will be issued to the Passenger. The carriage of any Passenger is strictly subject to the terms and conditions of the Contract of Carriage.. Once we have received and confirmed your booking, you the ‘Lead Passenger’ will become contractually liable for the goods and services booked. 28.2 Smoking is not permitted in any food service areas, including buffets and restaurants, the medical centres, child-care areas, corridors or elevator foyers, areas where Guests are assembled in groups for safety exercises, disembarkation or tour departures, public toilets, or in bars close to areas where food is served. 20.5 All carriage (by land, air and sea) is subject to the Conditions of Carriage of the actual Carrier.
Step 5: Cancel your MSC Cruise booking
“Contract” means the contract concluded between MSC Cruises and the Passenger relating to the relevant Travel Service(s) or Holiday Package and which is evidenced by the issue of the confirmation invoice sent by MSC Cruises or the Agent to the Passenger. “Agent” means the person or travel agency that either sells or offers for sale the Travel Service(s) and Holiday Packages to you on its own behalf as a principal and an organiser; or makes available the Travel Services and Holiday Packages as an agent of MSC Cruises. 26.5 The Passenger consents to such transfer of information, including to other countries which may not have such robust requirements regarding data protection as Australia or New Zealand, unless the Passenger objects in writing to the Company no later than seven days prior to the scheduled Holiday Package departure date.
Weather Forces MSC Cruise Ship to Avoid Planned Port Visits - Cruise Hive
Weather Forces MSC Cruise Ship to Avoid Planned Port Visits.
Posted: Sat, 16 Dec 2023 08:00:00 GMT [source]
If you cancel your MSC cruise after the final payment date, you will not be eligible for a refund. You will be responsible for the full amount of your cruise fare. In addition to the standard cancellation fees, MSC Cruises may also charge a penalty if you cancel your cruise for a reason that is considered to be a “no-show.” This includes reasons such as illness, death in the family, or a natural disaster. The specific no-show penalty will vary depending on the circumstances. It is important to note that these are just general guidelines, and the specific cancellation policy for your cruise may vary.
Keep in mind that cancellation fees may vary depending on factors such as the duration of the cruise, the cabin type, and how close the cancellation is to the departure date. Some bookings may be non-refundable or subject to higher cancellation fees if canceled within a certain timeframe. If there are any cancellation fees or penalties, they may be deducted from the refund amount or credited to a future cruise, depending on the specific terms of your booking. Take note of any deadlines or timeframes for refund processing or credit application. Take a moment to review the cancellation details and ensure that all the information displayed is accurate.
Go to the MSC Cruises website and log in to your account.2. Follow the instructions on the screen to complete the cancellation process. If you’re thinking about canceling your MSC cruise, there are a few things you need to know.
Copies of these terms and conditions are available on request from the Company. 14.10 Requests of amendments to the Booking received by the Company beyond the above time limits will be treated as cancellations and the cancellation charges detailed in clause 15 below will apply. It is recommended that medical advice is sought before Booking for children up to 12 months of age. For the avoidance of doubt the provisions of clause 8 and the requirement of fitness to travel is applicable to all Passengers including infants. This requirement will be based entirely on the opinion of the authorised crew member on board the applicable MSC Cruises’ vessel assessing the need of the Passenger on grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary. 8.7 may result in the Passenger being disembarked at any port, if necessary through the intervention of local police officers or other competent authorities, and neither the Company nor MSC Cruises shall be liable for any loss, expense, damages, liability or compensation to the Passenger in connection with any action taken under this clause 8.7.
This fee is not applied by the Company but could be applied by the card-issuing institution, depending on the type of card being used. As this is not an MSC Cruises fee, it cannot be refunded by the Company. 4.6 You must make all payments by direct credit to the bank account nominated by the Company or by credit card or as otherwise indicated by the Company in writing. “Shore Excursion” means any excursion, trip or activity ashore that is not included as part of the all-inclusive price of the Holiday Package and is offered for sale by MSC Cruises on board MSC vessels.
1.5 If you make a Booking on behalf of a third party, you warrant that you have the authority of that third party to make the Booking on his or her behalf and that that third party has read and has the authority to accept these Booking Terms & Conditions on behalf of all the persons (including any minors) named on the Booking Request submitted to the Company. You are liable for making payment of any Booking you have made irrespective of the name in which the Booking is made and related Service Fees. You must compensate the Company (as applicable) for any losses the Company or MSC Cruises suffers as a result of any conduct of 2 that third party leading to a breach of these Booking Terms & Conditions as the third party is deemed to be a party to these Booking Terms & Conditions pursuant to this clause 1.5. For Bookings with the Fantastica, Aurea or Yacht Club Experience, one departure date change can be made free of charge from the time the Booking penalty period begins, as stated in the above cancellation chart, until 30 days prior to departure.
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